Privacy Policy – Carrot Holidays

1. Introduction

At Carrot Holidays, we are committed to protecting the privacy and confidentiality of our B2B partners, travel agents, tour operators, and corporate clients. This Privacy Policy explains how we collect, use, store, and protect your information when you engage with our services or visit www.carrotholidays.com.

2. Information We Collect

We may collect the following information from our B2B partners:

• Company name, business address, and contact details.
• Authorized contact person’s name, email address, and phone number.
• GST details, PAN, bank account information (for billing and settlements)
• Login credentials for agent portals
• Passenger details shared for booking purposes (name, passport details, DOB, etc.)
• Communication records, inquiries, and transaction history

3. Use of Information

The collected information is used for:

• Processing bookings and travel arrangements
• Communicating booking confirmations, changes, and updates
• Billing, invoicing, and payment settlements
• Providing customer support and after-sales service
• Improving our services and business operations
• Legal, regulatory, and compliance requirements

4. Passenger Data & Confidentiality

Passenger information shared by B2B partners is used strictly for booking and operational purposes only.

We do not sell, rent, or trade passenger data to any third party except as required to fulfill travel services.

5. Data Sharing & Third Parties

We may share necessary information with:

• Hotels, airlines, transport providers, and destination partners
• Visa service providers and insurance companies (if applicable)
• Government or regulatory authorities when legally required

All third parties are expected to maintain appropriate data protection standards.

6. Data Security

We implement reasonable technical and organizational security measures to protect your information from unauthorized access, misuse, loss, or disclosure.

Access to sensitive data is restricted to authorized personnel only.

7. Cookies & Website Usage

Our website may use cookies to:

• Improve website functionality and user experience
• Track website traffic and usage patterns

You may choose to disable cookies through your browser settings; however, this may affect website functionality.

8. Data Retention

We retain personal and business information only for as long as necessary to:

• Fulfill contractual obligations
• Comply with legal and accounting requirements
• Resolve disputes and enforce agreements

9. Rights of B2B Partners

B2B partners have the right to:

• Request access to their stored information
• Request correction or update of inaccurate data
• Request deletion of data, subject to legal obligations

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

11. Changes to Privacy Policy

Carrot Holidays reserves the right to update or modify this Privacy Policy at any time without prior notice.

Updated policies will be effective once posted on the website.

12. Jurisdiction

This Privacy Policy shall be governed and interpreted in accordance with the laws of [Jurisdiction / Country].